Refund policy

Returns & Refunds

We want every Volleny light to feel right in your home. If something isn't quite what you hoped for, you can return or exchange it within the window below.

Our 30-day return policy

You have 30 days from the day your order is delivered to request a return, an exchange, or a refund. No reason needed.

What can be returned

To be accepted, an item must be:

• Unused and uninstalled, not wired in or fitted
• Returned in its original packaging, with all protective materials, fittings and accessories
• Sent back with proof of purchase (your order confirmation or invoice)

What can't be returned

For safety and resale reasons, we can't accept returns on:

• Items that have been installed or hardwired, unless they arrived damaged or faulty
• Made-to-order or clearance items marked as final sale

Who pays for return shipping

Return shipping costs are the responsibility of the customer. We recommend a tracked service, as we can't take responsibility for return parcels that are lost or fail to reach us.

No restocking fees

We never charge restocking fees on eligible returns.

Returning an item, step by step

1. Email us at contact@volleny.com to request a return and receive instructions.
2. Photograph the item and its packaging before sealing the parcel, this helps us process your return smoothly.
3. Repack the item securely in its original packaging.
4. Send it with a tracked service to the return address we provide.

How refunds are processed

Once your return reaches us and passes inspection, we'll process your refund within 7 business days and confirm it by email. Depending on your bank or card provider, it may take up to 14 days to appear on your statement.

If your item arrives damaged or faulty

Contact us within 30 days of delivery at contact@volleny.com with photos or a short video of the issue and the original packaging. If the fault is confirmed as a manufacturing or shipping problem, we'll arrange a free replacement or full refund, return shipping is on us in this case.

If you received the wrong item

Email us within 30 days at contact@volleny.com with photos of what you received and the packaging. We'll sort out a replacement or full refund at no cost to you.

Contact

If you have any questions about our returns or refund policy, please contact us at:

Store Name: Volleny

Company Name: YH Commerce LLC

Email: contact@volleny.com

Phone: +442039965894

Address: 2232 Dell Range Blvd, Suite 303 1108, Cheyenne WY 82009 US

Customer Service Hours :

Monday – Friday: 9:00 AM – 6:00 PM (GMT)