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Frequently Asked Questions
How long will it take to receive my order?
keyboard_arrow_downWe process all orders within 1–2 business days (Monday to Friday, excluding bank holidays). Once dispatched, delivery typically takes 6–8 working days depending on your location within the UK. You'll receive a confirmation email with tracking information as soon as your order is on its way.
Do you charge for shipping?
keyboard_arrow_downNo. We deliver every order for free across the United Kingdom, with no minimum spend required.
Can I track my order?
keyboard_arrow_downYes. You can track your order here: Track Your Order
Do you ship outside the UK?
keyboard_arrow_downNo. We currently deliver exclusively within the United Kingdom.
What happens if I'm not home when my order arrives?
keyboard_arrow_downThe courier will usually leave the parcel in a safe place or with a neighbour. You'll receive a notification with details of where it was left. If delivery was unsuccessful, the courier will attempt redelivery or hold the parcel at a local collection point.
What is your returns policy?
keyboard_arrow_downWe offer a 30-day money-back guarantee on all orders. If you're not completely happy with your purchase, simply contact us within 30 days of receiving your item and we'll arrange a return or exchange. Items must be unused, uninstalled, and in their original packaging. No reason needed.
How do I start a return?
keyboard_arrow_downEmail us at contact@volleny.com with your order number. We'll send you return instructions and a return address within one business day.
Who pays for return shipping?
keyboard_arrow_downReturn shipping costs are the responsibility of the customer. We recommend using a tracked service, as we cannot take responsibility for return parcels that are lost in transit.
Do you charge restocking fees?
keyboard_arrow_downNo. We never charge restocking fees on eligible returns.
How long does it take to receive a refund?
keyboard_arrow_downOnce we receive and inspect the returned item, we'll process your refund within 7 business days and confirm it by email. Depending on your bank or card provider, it may take up to 14 days to appear on your statement.
What if my item arrives damaged or faulty?
keyboard_arrow_downContact us within 30 days of delivery at contact@volleny.com with photos or a short video of the issue and the original packaging. If your item arrives damaged, faulty, or incorrect, we will arrange a replacement or refund after reviewing the photos or video provided.
What if I received the wrong item?
keyboard_arrow_downEmail us within 30 days at contact@volleny.com with photos of what you received and the packaging. We'll sort out a replacement or full refund at no cost to you.
What payment methods do you accept?
keyboard_arrow_downWe accept Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, and Shop Pay. All transactions are processed securely through Shopify Payments in British Pound Sterling (GBP).
Is my payment secure?
keyboard_arrow_downYes. Our website uses SSL encryption and all payments are processed securely through Shopify Payments. Your full card number is never accessible to us.
Can I cancel my order?
keyboard_arrow_downIf you wish to cancel, please email us at contact@volleny.com as soon as possible. We'll do our best to accommodate your request. However, once an order has been dispatched, cancellations are no longer possible. You can instead request a return once the item has been delivered.
I haven't received an order confirmation. What should I do?
keyboard_arrow_downYou should receive a confirmation email shortly after placing your order. If you don't see it, please check your spam or junk folder. If it's still missing, contact us at contact@volleny.com with your full name and order details, and we'll look into it for you.
Do I need to create an account to place an order?
keyboard_arrow_downNo. You can check out as a guest. Creating an account is entirely optional.
What materials are your lights made from?
keyboard_arrow_downOur lights are made from a range of natural and high-quality materials including glass, brass, travertine, solid wood, ceramic, metal, and linen fabric. Each product page lists the specific materials used.
What type of bulb do I need?
keyboard_arrow_downMost of our lights use an E26 or E27 socket and accommodate one 40W incandescent bulb or LED equivalent. The specific bulb type is listed on each product page under Product Detail.
How do I know which size light is right for my room?
keyboard_arrow_downEach product page includes the exact dimensions (diameter and height). As a general guide, a light with a diameter of 30–50 cm works well as a main ceiling light for a standard UK room. For pendant lights above a dining table, 25–40 cm is ideal. We recommend measuring your space before ordering.
Can I install the lights myself?
keyboard_arrow_downAll our lights are hardwired fixtures. We recommend installation by a qualified electrician for safety and to ensure your warranty remains valid.
Are your lights suitable for sloped ceilings?
keyboard_arrow_downSome of our lights are compatible with sloped ceilings up to 30 degrees. Please check the product page for specific compatibility details.
How can I contact you?
keyboard_arrow_downYou can reach us by email at contact@volleny.com, by phone at +442039965894, or through our Contact Form.
What are your customer service hours?
keyboard_arrow_downMonday to Friday, 9:00 AM to 6:00 PM (GMT). We are closed on weekends and UK bank holidays.
How quickly do you respond?
keyboard_arrow_downWe aim to respond to all inquiries within one business day. For order-related questions, please include your order number so we can assist you more efficiently.
I have a question about a specific product. Who can help?
keyboard_arrow_downEmail us at contact@volleny.com with the name or link of the product and your question. Our team will get back to you with all the details you need.
Who is behind Volleny?
keyboard_arrow_downVolleny is owned and operated by YH Commerce LLC, a company registered in the United States. We currently serve customers exclusively in the United Kingdom.
Our company information, contact details, delivery policy, returns policy, and customer support hours are clearly available on our website. You can learn more on our About Us page.