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Refund Policy
To help explain things as clearly as possible in this Refund Policy, every time any of these terms are referenced, they are strictly defined as:
Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Volleny, that is responsible for your information under this Refund Policy.
Customer: refers to the company, organization, or person that signs up to use the Volleny Service to purchase our products.
Device: any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit Volleny and use the services.
Service: refers to the service provided by Volleny as described in the relative terms (if available) and on this platform.
Website: Volleny site, which can be accessed via this URL: https://volleny.com
You: a person or entity that is registered with Volleny to use the Services.
Thank you for shopping at Volleny. We appreciate your trust in our brand and we want to make sure you have a rewarding experience while exploring and purchasing our products.
If there’s something wrong with the product you purchased, or if you are not happy with it, you can return it within 30 days of receiving it to request a return and refund.
To return a product, you must follow these guidelines:
The product must be in unused condition and returned in the original packaging.
The package must include the original receipt or proof of purchase.
Every product you choose is carefully selected and packaged before dispatch. However, if you are not satisfied, we will issue a full refund once the returned product is received and inspected.
Refunds will be processed to your original payment method.
Processing time may vary depending on your bank or payment provider (usually within 5–10 business days).
If your return does not meet the conditions outlined above, we may not be able to issue a refund.
If you receive a defective or damaged product, please contact us within 7 days of delivery with photos of the product. We will gladly send a replacement order or provide a full refund.
Customers are responsible for covering the shipping costs associated with returning their items. These fees are non-refundable.
We strongly recommend using a trackable shipping service, as Volleny is not responsible for lost or undelivered returns.
Volleny is not responsible for lost or stolen shipments confirmed as delivered to the address provided at checkout. Upon inquiry, we will confirm the delivery with tracking details so that you can follow up with the carrier.
By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
We may update, amend, or make changes to this policy to ensure it accurately reflects our practices and services. Updates will be posted here, and continued use of our services will be considered acceptance of the updated Return & Refund Policy.
If you have any questions or concerns about this policy or your order, please contact us:
Via Email: contact@volleny.com